Return and Exchange Policy for Palm Madinah


At Palm Madinah, we are committed to ensuring the satisfaction of our customers. This policy outlines the conditions under which returns and exchanges are accepted, keeping in mind the unique nature of our food products.

Return Eligibility

  1. Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us immediately. We will arrange for a return and offer a replacement or a full refund.
  2. Incorrect Orders: If you receive an incorrect product, please inform us within 24 hours of delivery. We will provide instructions for returning the item and ensure that the correct product is sent to you.

Non-returnable Items

Due to the nature of our products, we are unable to accept returns or exchanges for items unless they are damaged, defective, or incorrectly sent. This includes:

– Products that have been opened or used.

– Products that are not in their original condition.

– Products that are perishable.

Exchange Process

For eligible products, exchanges can be made for a product of equal or lesser value. If the new item is of lesser value, the difference will be refunded. If it is of greater value, the customer will be required to pay the difference.

Refund Process

Refunds will be processed to the original method of payment within a certain number of days, depending on your card issuer’s policies.

Shipping for Returns

– For returns due to damaged, defective, or incorrect products, Palm Madinah will cover the return shipping costs.

– The customer is responsible for securely packaging the return products to prevent damage during transit.

Limitation of Liability

Palm Madinah is not responsible for any health issues that may arise from the consumption of our products. We ensure that all products are of the highest quality and are safely packaged.

Contact Information

For any queries regarding returns or exchanges, please contact our customer service team.